Contact Us

We’re here when you need us — and even when you just want to chat.

At Sport Lava, customer care isn’t just a service — it’s part of who we are. We’re passionate about what we do, and we genuinely care about the people who wear our products. Whether you’re a new visitor or a long-time customer, we want you to feel supported at every step of your journey with us.

📬 How to Reach Us

Getting in touch is easy — and we’re always just a message away.

  • 📱 WhatsApp Chat: Click the WhatsApp icon at the bottom right corner of your screen to chat with us instantly. Our support team is available daily from 9:00 AM to 9:00 PM (Vietnam Time) to help with anything you need.
  • ✉️ Email: Prefer to send an email? Reach out to us at support@sportlava.com and we’ll usually reply within a few hours — always within 24.

Whether you have questions about products, sizing, shipping, or just want to say hello — we’re here for it.

Questions About Orders?

If you’ve placed an order and have questions about tracking, delivery, or returns, please include your order number and email address used at checkout when you contact us. This helps us locate your order quickly and provide faster support.

We can help with:

  • Order status and shipping updates
  • Size and fit recommendations
  • Product availability or restock times
  • Exchanges and returns
  • Custom requests or special orders

No question is too small — we’re always here to assist.

Suggestions? Feedback? We’re Listening.

We believe the best ideas come from real people — like you. That’s why we truly welcome all feedback, whether it’s about our products, website, customer experience, or anything else.

  • Love your new jacket? Tell us!
  • Found something confusing or frustrating? We want to fix it.
  • Have a design idea? We’re all ears.

Your feedback helps us grow, improve, and create better collections in the future. Every message is read and considered — seriously.

Want to Collaborate?

Are you a sportswear enthusiast, designer, equestrian, athlete, or someone with experience in the field? We’d love to hear from you.

We’re open to collaborations with:

  • Athletes looking to co-create signature collections
  • Designers with fresh takes on show apparel
  • Influencers and content creators passionate about sport & style
  • Sport clubs or events looking for custom uniforms or merchandise

Let’s build something amazing together. If you’re interested in working with us, please reach out with your background and ideas.

Need Help Choosing the Right Product?

We know that picking the perfect piece of apparel can be tricky — especially when it comes to fit, fabric, and personal style.

Feel free to message us for:

  • Personalized product suggestions
  • Sizing guidance
  • Outfit matching (yes, we love this part!)
  • Styling tips for competition or training
  • Information about fabric performance

We’re not here to push sales — we’re here to help you make the right choice.

Contact Form

Don’t want to email? No problem. Use the contact form below and we’ll get back to you as soon as we can — usually within a few hours.

Get in touch